Here are some nomorerack complaints updates for february 2014:
Here is the complaint from Diana L.G:
DON'T BUY THIS FROM THEM OR ANYTHING FOR THAT MATTER. I BOUGHT THIS CAMERA FOR MY SELF FOR CHRISTMAS WRAPPED IT UP AND EVERYTHING. DIDN'T THINK TO MAKE SURE IT WASN'T DEFECTIVE. WHY WOULD I THINK A BRAND NEW CAMERA WAS DEFECTIVE. ANYWAY WHEN I OPENED ON X-MAS BIG BLACK SPLOCH ON THE SCREEN. CALLED NOMORERACK OH SO SORRY YOUR A LITTLE OVER THE ALLOWED RETURN TIME. LAST PENNY THEY WILL EVER SEE OUTTA ME.Another customer submit his/her complaint to bbb.org because of Advertising/Sales Issues, here is the complaint details;
Complaint: The company advertises 24/7 customer service but in all actuality they are far from that. I placed an order on December **, 2013, I immediately noticed that the shipping address was not correct. On that same date I tried tirelessly to contact the customer service department. At first I called the number listed there I got a message station that they were only accepting email contacts. Well, I followed their instructions and emailed customer service. After three days I get a response via email, the response was useless. I tried to cancel the order which they did not honor. On December **, 2013, I received a bogus shipment notice. I tried to track the package via the tracking number given (********************) but to no avail. This experience has been horrible .
Desired Settlement: Request a refund on the products that have not been delivered.
*** **********,The shipping address on your order is for your ******, ** address you provided for the BBB. Your packages were sent to this address. Please be advised of the tracking for your packages.“Doctor GK Professional Teeth Whitening Program - Up to 20 Treatments” Delivered 12/**/13:2 of the “2 Carat Swarovski Elements Stud Earrings in Sterling Silver”Delivered 12/**/13:2 of the “USA Dawgs 9" Cozy Winter Boots - Assorted Colors” ************************************************************************************* The vendor has uploaded the tracking number for this item. We advise on our website and in your confirmation email that delivery takes 10-14 working days. We are still within that time frame. Please allow time for delivery.Best,*** Consumer Response: Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# *******, and have determined that my complaint has NOT been resolved because:
complaint is still valid, the tracking number I was given is still bogus. Plus I have not received all of the goods. I remain dissatisfied with this transaction and request a refund at once.
Thank you very much,
Here are another people posts about nomorerack.com:Short answer: From customer reviews I've read it seems very scammy. The Better Business Bureau also warned against them after receiving over 200 complaints in Delaware alone. I wouldn't trust them with my credit card information.
I was wondering the same thing so I checked out Scambook.com. You could also just type in "no more rack scam" into Google and all of the complaints will pop up. I read through a lot them to see if they were valid because some people just like to complain over stupid little things. The first few reviews crying "scam" sounded to me like the customers just didn't read the rules and terms of agreement on how bids work. The bidding area of the website charges for each bid made...whether you win the item or not. This is clearly explained on the site but some people don't read that and then get all upset when they are charged.
HOWEVER, as I read on, the complaints seemed more serious. One person claimed they sent her completely broken merchandise and refused to refund her money or return her calls or emails. The thing that sealed my decision was that multiple people have claimed to have been charged hundreds of dollars of fees just after signing up and entering their credit card info before they bought or bid on anything. When they tried to get their money back, the company just gave them the run-around and refused to refund. Many of the people had to file CREDIT CARD FRAUD complaints with their banks.
I think that the unbelievable deals are just to get you in the door. Once there, you're prompted to create an account with your credit card info right away. The deals to "BUY" are not very numerous or that awesome and they don't change very often...not daily like they claim. The real business is in the deals to "BID" on (it redirects you to: bidrack.com...same company, different name). They charge for each bid (unlike legitimate auction sites like ebay) so you end up paying just to bid and they recoup thousands more in bids on each item than the item is even worth. The business model is closer to gambling than auctioning. That's shaky from a moral standpoint - but the way the site seems so eager to get my credit card info before I even go to buy or bid and the fact that many people experienced entirely unauthorized charges is a big fat RED FLAG for me. The only bet I'll be making is that this company is a SCAM.
Check out this report: http://tucsoncitizen.com/bbbconsumeralert/2011/06/08/warns-of-penny-auction-bidrack/
Meredith say: "This nomorerack online store is a scam. There are no slips of packages with my orders to prove that my orders was sent. They send my order with the wrong size, style and colors. My daughter (13 YO) couldn't wear a 38D of bras.
OlGreyMary Say: "Ordered a set of sheets that were supposed to be 100% cotton sateen. They turned out to be 100% polyester. They really reeked out of the pkg. so I washed them twice. I put them on my bed and when I lay down on them, I knew immediately that they were poly...they were hot and uncomfortable. They say that the sheets are used (read: we can't palm them off on someone else", and therefore not returnable. "Max" said that his heart was breaking for me but there was nothing that he could do, they were caught between the customer and vendor. What a bunch of slimeballs."
Judy say: "I have refused items that come from this company after I had received a couple of items they were cheap. Quality. I have norAnthony send his complaint to no more rack, here is what his said in the report:
Received credit. On my debit card for these.items. I ordered
4 sets of sheets n April I have not received n them
I.called my bank s fraud dept they r investgated the
Charges it is difficult to do returns it i s with a different address
And a return number th at is why I just refused. Their items
I did return. A Google tablet. Which was plastic and
Cheap.I sent them the tracking number and they
Were. Going. To issue me a credit. On my account with
Them I told them o wanted. The 79.00 back on my debit
Card I have. No.intention. of ordering. Anything else from tjis company and I would. Advise anyone. To think. B 4 they order
From this company"
"I bought Monster Power Beats by Dr. Dre for 95 bucks. Original price is 150. So I thought a 55 dollar discount would be reasonable considering a new model has come out. I received them in reasonable time. I wore them a couple of times but the sound was nothing spectacular. Sounded like and average ear phones. I checked them out and they are 100% fake. No where does it say they are fake. I just sent them an email now. I won't give up till I get my money back. This is ridiculous. I would have just payed the 55 extra bucks. I do not recommend!"
Bob share his experience an send his review and complaint to nomorerack.com:
"I ordered a pair of moccasins from Nomorerack and when I received them one of them was ripped. I sent them back and was refunded for them + my cost of shipping to send them back. No issues there. BUT a few days later I was informed by my bank that their fraud department had noticed fraudulent activity and put a block on my card until I was contacted. Apparently someone had tried to make a $2,000 purchase over the Internet to an airline! I do a lot of online shopping and I have never had anything like this happen. I am not pointing fingers, but it is a little fishy I just do business with Nomorerack and then this happens?"
Here are another positive reports on no more rack or nomorerack complaints:
Margo hinson Said:
"I have purchased a couple of things on this no more rack site and must say that I’m pleased with the purchases, not sure what the beef is with the other people on this site but you pay for what you get and hence ordering on a shoestring budget is far better to get a good deal then pay Lowes or any other company the higher price for what I purchased for far less for example I ordered two chairs for the price of one on nomorerack and at Lowes the same chairs were 89.00 a piece so I feel that nomorerack saves you a bundle when it comes to medium end items. no complaints here thank you nomorerack."
Hilda think that nomorerack is legit, here is what she said:
"I’ve ordered from No more rack several times. The shipping has been terrific, and
the staff is great. I had to return an outfit that was too small, it did take about a week to settle, but settle it was. I’m so satisfied I ordered a pair of diamond studs and shirt( which has arrived,) and the earrings are on the way. I’ve been keeping track with the tracking number.
I have told my friends about the site also."
Chris from Atlanta said:
"I purchased several items from No more Rack and when I received them I felt the quality was not up to par and worth the comparable original price. it might be worth what I paid."
Vicky think that Nomorerack is not scam, here what he said:
"I have ordered from nomorerack. I have so far not had any problems. I ordered the usa dawgs boots and they are nice. I also ordered the fleece leggings...love them! I have ordered other things too and no problems. As far as the tablets go..well you get what u pay for. Get the Samsung tab 3 !60 bucks. For those people who talk about bids, that is another site. I am sure some things on this site you need to be careful as far as quality goes, but I have not had any issues as of now. They have even given me $10 to spend on $30. I hope this was helpful."
"I ordered 3 sets of sheets (full, queen and king) when they arrived they were only 15″ deep, not deep enough for modern mattresses these days. They told me to send them back via UPS and I would get a store credit (NO REFUND). The sheets that I needed to return, the full and the queen goes to one address and the king goes to another address. I wanted to send them in the same box, but did not because of this reason. I sent the full and the queen sheets back, and it cost me $32.00 to send back to you via UPS per your request. The sheets are not worth that much shipping charge. UPS informed me that it would have only cost your company $5.99 for a return shipping ticket. It is going to cost an additional $13.00 to send the king size sheets back to the other address, when they told me had they all had the same address it would have cost about half that. I spent at least $90.00 to buy the sheets that will not fit any modern mattress, an additional $32.00 to send 2 sets back just to get a store credit. These sheets have cost me so far $120.94. This is ridiculous poor customer service since the add did not say how deep they were. I certainly would have not bought them had I known this."
"I ordered a tablet for my son.. I received it yesterday… It is a cheap piece of crap.. I have emailed them demanding a refund, now we’ll see if that happens… Never again will I ever order anything from this site!!!!!! SCAM"
"WARNING TO EVERYBODY!!!!!!!
This company is a joke. NoMoreRack is a very, very screwed up site at best and may very well be a SCAM! Out of the six items I ordered, I finally received two of them. A third item that came in an envelope with my name on it had someone else’s item and packing slip inside. That poor lady lives several states away from me.NOMORERACK demanded that I take pictures of all of the envelope, packing slip and wrong item(which I did) yet only received a refund in the form of site credit and was told the item in reference was SOLD OUT! The other three items were canceled without explanation by NOMORERACK. Getting a refund is a nightmare, they out and out lie and I have stayed on top of this situation. There are no phone numbers to call and every email sent is replied to by a diffrent person. None of which has told the truth. I have had it and suggest NOBODY DEAL WITH THIS PLACE UNLESS YOU LIKE LIES AND A BIG HASSLE"
"I ordered stuff in November 2012, it is now Feb. 2013 and I still hadn’t received my stuff, they have promised me a refund after about 4 emails and talking to the phone with them 3 different times. Guess what still no refund. The stuff that actually did come in was cheap junk. Wouldn’t ever buy from them again and sure wouldn’t recommend them to anyone, I think that no more rack scam and not legit company."
I recently purchased what was stated as STERLING SILVER rings, only to recieve them and find out that stamped inside the ring is STAINLESS STEEL MADE IN CHINA, not 925, which is sterling silver. FALSE ADVERTISING!!!! no phone # to complain to, can only complain via email, and I have recieved NO SATISFACTION!! they will not refund shipping, will not pay return shipping and will not give me my money back, only credits for another purchase so I cam be scamed again…what a completely MISLEADING AND FALSE COMPANY NOMORERACK IS!!!!!!!!!!!!!!!!!!!!"
"They are a scam! Any positive comment is left by them. They will block you as soon as you make a bad comment on their site. I had to go through the BBB to get my money back!"
Pamela R said like this:
"I ordered items on cyber Monday and have not received my items. How long does it take its been a week today 12/09/2013. Need to receive b 4 Christmas I hope"
Here is the CS of the nomorerack said:
Samuel here from the Customer Relations team. Always here to help!
We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.
If you could please share your E-mail address/Order ID, we will reach out to you and correct the problem.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Nomorerack Business Review on BBB.orgIf you do not believe all of the scam reports and complaints to nomorerack.com above, you could check the business review of Nomorerack.com on BBB, and BBB.org give no more rack with F, you could check it by yourself here.
So, with the number of complaints on nomorerack as in the examples above, I will think thousand times before I decide to order anything from nomorerack.com, how about you? Please report here if you found that nomorerack is scam and make you lost your money, and tell us too if you have a good experience with no more rack. Thanks for the time spent here.